Can't see the visualization?

It may be that the anacubis® Viewer in which the visualization should appear fails to load, or that the anacubis® Viewer loads but the visualization is incomplete. Alternatively, the anacubis® Viewer and visualization may appear correctly, but an error occurs when you attempt to communicate with the server - perhaps when you search for information, or expand an entity. If any of these apply to you, check the following...

Are you using a personal firewall?

If you have a personal firewall such as Zone Alarm installed on your computer, then the anacubis® Viewer may not respond when you click the Search button.

To make the anacubis® Viewer work with personal firewalls, you must allow adverts. For example, to do this for Zone Alarm, open the Privacy page and set Ad Blocking to Off.

Do you have Java Runtime Environment or Java virtual machine installed?

The anacubis® Viewer requires Sun Microsystem's Java Runtime Environment (JRE)—or alternatively Microsoft Java virtual machine (JVM), if you are using Internet Explorer—to be installed on your computer.

To find out whether you have the JRE or the JVM installed, and to download and install one if you have not, click on the link representing the browser you are using below.

 Internet Explorer (any version)

If you see the following dialog box...

or if you see the 'missing graphic' in the top left corner of the anacubis® Viewer...

then click the Cancel button (in the dialog box) and click here to download and install the latest version of Sun Microsystem's Java Runtime Environment.

Alternatively, you can download and install Microsoft Java virtual machine, from the anacubis® website. To do this, click here and, in the File Download dialog box, click the Save button to save the setup file to a folder on your computer. Navigate to the folder containing this file, double-click Microsoft-jvm.exe, and follow the instructions on the screen.

 Netscape 6.2.3

If you see the following link in the center of the anacubis® Viewer...

then do not click the link but instead click here to download and install the latest version of Sun Microsystem's Java Runtime Environment.

 Netscape 7.1

Are you sure you have a supported web browser?

 Internet Explorer 5.0

 Internet Explorer 5.5

 Internet Explorer 6.0

 Netscape 6.2.3 (Windows 2000 only)

 Netscape 7.1

Are you sure you have a supported operating system?

 Windows 98 SE

 Windows NT (with Service Pack 6a)

 Windows 2000 (with Service Pack 2)

 Windows 2000 Server (with Service Pack 2)

 Windows 2000 Server (with Service Pack 2 and Terminal Server Environment)

 Windows XP Pro

Does your computer match the following minimum requirements?

 Pentium 2 processor.

 128MB RAM (though 256MB is recommended).

 A minimum screen resolution of 800 x 600.

 An Internet connection with a minimum speed of 56KB/s (though a higher speed is recommended).

Are you authorized to see the visualization?

It is possible that you are not authorized to see the visualization. For information on what you can and cannot see, please contact your Online Information Provider.

If you still can't see the visualization...

Please contact your Online Information Provider for support.

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